April 25, 2007
American Express & Citi Card Travel Companion Fare Rules Stink!
I feel ripped off! I feel like AMEX is ripping me off again and I feel like the Citi Card I just got for the purpose of the companion fare for my flights is also ripping me off! Note this was based on my buddy's recommendation - big thanks! ;-)
I feel ripped off!
So I am booking some flights for my June journey, specifically for the SMX Seattle event and I got nothing! I am taking Tamar with me, to help with the coverage. This is the perfect opportunity for a companion ticket.
It mets all the criteria AMEX and Citi Card set forth. The tickets are $299 or more. They are domestic. I, the card holder, is flying. Etc.
I first call AMEX travel. I am redirected to the special companion fare booking team. I give them the preferred flights I want to go on. They first hang up on me after me holding for about 15 minutes (no worries, I did two blog entries in that time). I call back, then learn that that flight is blacked out for those times... The only possible alternative is for me to leave the next day at 9am and land at 5pm - what! miss a whole day! Not going to happen.
I call Citi Card travel. They are quick to respond, which is nice. But the flight to Seattle is not eligible since there is a flight with several top overs that is less than $299. Of course I asked, but I want a direct flight and there are no direct flights for less than $299. He said, you are right, but the requirements are for any flight, no matter stop overs. Good bye!
I tried everything I could think of.
So I feel ripped off!
I booked the two tickets on AMEX's web site for full fare.
I feel ripped off.