cing_logo.gifI got my second AT&T Wireless bill this weekend. I opened it and noticed I was billed for going $35 over on my minutes.

That made me a bid sad, so I started crying. No, I didn't cry. I put the bill on the side, and figured I would call today.

The week before, I called AT&T in a panic. I noticed I was about 70 minutes over, so I called AT&T. The person said, no worries, you have roll over minutes from the previous month that will cover it. Whippeee.

Then I get this bill for the overage.

I heard bad bad bad things about AT&T customer service and expected I would be charged no matter what I said.

I called, I said, I went over, why? I was told I had roll over minutes. The rep said, well, since the roll over minutes were from your first bill, they don't roll over. But in this case, she said, I will issue you a credit. I was pleasantly surprised.

The credit was issues and displayed on the web site within minutes of hanging up.

Sweet!