Pitney Bowes Personal Postage MeterSeveral years ago my Dad got a great offer for a Personal Post Postage Meter by Pitney Bowes, a company he worked at for 30+ years.

My dad was about to cancel his years ago, when I said, hey, Ill take it over. Back then I used to mail a lot of stuff, like checks and more. But now, I rarely mail anything anymore. Taxes, payroll, bills, proposals, marketing, etc are all now done online. So I decided to cancel my meter.

I call Pitney Bowes, I get transfered from three different people to the cancel department. This guy gets on the phone, he is all chipper. He says, hey you have been a customer for several years now. I said, yes I have been. I then tell him the bad news, I want to cancel. He said, are you sure? He then lists all the reasons I shouldn't cancel. I wish I wrote them all down, but here are a few I remember:

  • Holiday season is coming up and mailing will increase
  • Online identity theft is huge, you are risking your life by paying bills online
  • It costs in gas to drive to the post office to mail things
  • Your a busy guy, you don't have time to waste for buying stamps

Those are just some. I actually started to enjoy listening to why I shouldn't cancel. Then when I kept saying no and he ran out of reasons I shouldn't cancel (I am sure he has a 10 point list of reasons sitting in front of him), he lowered the price.

He said, you have been a good customer, Ill charge you $6.95. I then thought to myself, why did you charge me $15.95 for all these years? I said, no thank you. He then gave me two more reasons to stay. I said no. He said, $5.95. I said no thank you.

He then said, maybe you want to give it to a friend to use? I said, nah.

He said, if you cancel you won't get the $5.95 rate again. I said, then I deserve to pay more if I sign up after canceling.

He said OK and finally gave me a cancellation request number.

I then commended him on his efforts and said have a wonderful day.

Wow, what an experience.