I doubt I am the first to think about this. In fact, I assume this is common practice and something I just didn't know or think about until last night.
The concept of pre-screening references. Most businesses need to give their prospects a list of clients they can call as a reference. Typically, business owners will give the names and numbers of clients who are in love with you. But how do you really know those clients love you? They may be very nice to you in person and over the phone - but when you send them the bill - they may dislike you for it. :)
Do companies pre-screen their references by having friends call to find out what the client might say? This also works with resume references when you are looking for a job. Why not have a friend call your references on your resume to validate that they have good things to say about you? Did any of my former employees do the pre-screening on me? I certainly have not pre-screened any of my client references. But should I?
The process would be simple. In the client references case, just have a friend call and say he is interested in RustyBrick and that I listed you (the client) as a reference. Then have the friend go through a check list of questions and report the answers back to you.
Is that unethical? Is it done in business? Is it smart business practices?
FYI, this might be something that is a no-brainer to some people. I honestly never thought or heard about this concept ever. I was in the shower last night (too much information), thinking about a prospect who recently called my references. I wondered if they had good things to say about me. Then it stuck me, what is to stop me from having a friend find out what they have to say about me.
So what do you think?


Comments
With business references, I like to think that our close relationships with clients would assure that there are no surprises. Though I've made calls in the past as part of due diligence on an acquisition and have been surprised to be given lukewarm reference accounts.
For resume/job search, where in many cases you may not be in close contact with a former boss, I'd definitely recommend it.
That said, I'd suggest you try to keep lines of communication open with potential references, even those you may not have fond memories of.
I don't think its unethical. Just helps you avoid nasty surprises.
Posted by: Barry Graubart | May 8, 2008 9:48 AM