vonage screwedThis blog post is mostly so I remember what happened when. But it might be some what comical to you.

On 12/11 a guy named John Leveroni convinced me that he would save me money by switching me back to Verizon from my current provider of business telephone service. After having all the paper work and contracts written out, I was confident I would be saving money. The thing is, I wasn't sure if this was Verizon or a Verizon reseller. So I asked him, and he said, he is from Verizon.

Turns out he lied. He is an authorized Verizon reseller but he works at a place called One Source, that resells this stuff for Verizon. But why should I care, I got a signed contract?

Well, it turned out that the plan I was signed up for was not the plan he told me he can put me on. It turned out, it had less features at the same or more expensive price. So I said, fine - I got a contract, Ill tell Verizon.

I call Verizon last week and they tell me, that since it was not a Verizon rep, they cannot honor it. All they can do is put in a complaint and then sign me up for a different plan. I was frustrated but was convinced by a Verizon rep that a different plan would get me everything I wanted at the right price.

So Kim Scott at the 631 Verizon business office switched me to a new plan. She gave me the confirmation number for the new plan and promised to keep me up to date. I haven't heard back, so I called back today to follow up.

Guess, what, the confirmation number is not in the system and no such order was placed. Even worse, the pricing she gave me for this plan is twice as much as she told me. Oh, and it only comes with the DSL package, which I don't need, but this is the first time I am hearing this.

So I was told to speak with her manager, name is Michael at 890-1309. I called, he is on vacation until Monday, after New Years. So I left him a message.

I'll give them until Monday and if I don't hear back, I will try to switch back to my previous provider.

What a waste of time!

Update: It just keeps getting worse. Three months later, Verizon Keeps Over Charging Me!!!