ups logoI have a UPS account, even though I rarely mail things. Okay, so I might use it once a month and then during the holiday gift season, use it a lot.

When I get invoices from UPS, I schedule them to be paid the day before, via my bank's bill pay system. This works flawlessly with all my bills that I cannot pay via credit card. So I got a bill that was due on August 1st from UPS. I scheduled the check to be received at UPS on that date. That date turned out to be a Saturday. UPS tells me they did not get it until the fourth. I am sure what they mean by "get it" is "process it."

In any event, I received a bill today from UPS for the amount of $1.11. Yea, the postage was about 42 cents to mail me the bill. I called, asked if I can either pay it via credit card or if they can reverse the charge. They said they can't do either. I would have to call a special department to ask if I can be approved for credit card payment (which I called, and was approved). But they could not reverse the charge because this happened once before, I was late (by a day, due to their processing schedule) once before.

UPS said, their policy is one late fee reversed for the life time of the account. You hear that, "life time" of the account, one late fee can be reversed. It is their policy.

How dumb. So we waste 94 cents worth of stamps, to mail a bill and a payment for a $1.11. That makes sense.