November 4, 2010
At Gate Change Fees: Borderline Theft
Yesterday, I was on the way back from the BlueGlass Conference from Fort Lauderdale Airport (FLL). I happen to walk into the lounge and ask, are there any flights going back to Newark before the one I was on.
I was at the lounge, through security at about 2:20. The Continental rep said there is one going out at 2:30, a gate away from the lounge. She got me on the flight, but for a $50 fee. The flight had plenty of available seats, but according to Continental's Same-Day Change Policy, I had to be charged $50 or wait for the next flight, which happened to be very booked.
Think about it - I am at the airport, ready to board a plane that is not full. It doesn't cost them anything to put me on that flight. In fact, they can likely sell my seat on the next flight - but yet they have to charge me $50.
A year or two ago, this was not an issue. It happened to me a lot. Continental often have several flights going out a day to their hub, Newark. So options are always there. Normally, I'd arrive at the airport and see a delayed flight being boarded. I'd ask to be put on that flight and they would put me on it without question and without a fee.
Now, they charge - no matter what. Except if you are a Platinum Elite status. Here are the fees for the various levels:
In my opinion, if I am standing there, ready to go and their are plenty of seats available - charging me $50 is borderline theft.
In the end, I decided this time to pay for it. It meant seeing my kid before she went to sleep or missing her. $50 for that was worth it.
But I think there should be a policy named, "At Gate Change Policy," that is free if seats are available.


